Returns Policy

What can be returned?

All products are returnable If the product is in the same unopened and undamaged condition as when purchased. We refund only the actual cost of the product.

We offer a replacement for items damaged in shipping, such as a broken container or leakage. We also accept returns for items that may have been shipped incorrectly. Please email us about damaged or incorrect/missing items within 3 days of receiving your order if they are to be replaced

When do items need to be returned by?

No later than 10 days after receiving the order.

How do customers return items?

Contact us via email to obtain a Return Merchandise Authorization (RMA) number. Please email all requests to: [email protected]

Where do items need to be returned to?

After obtaining a Return Merchandise Authorization (RMA) number, the product can be returned to:

Imperium Wellness, Inc
5850 West 3rd Street, Suite E, PMB 278
Los Angeles, CA 90036

Please include a copy of your receipt, the reason for the return, and wrap the package securely.

We recommend that you use package tracking such as U.S.P.S. Priority Mail with Delivery Confirmation.

Who is responsible for return shipping?

Customer is responsible for shipping charges for returns.

Credit for returns?

If payment was made by credit card, it will be refunded, LESS our 15% restocking fee, only after the item is received and inspected.

Product Packing Materials?

The product’s packing material must be in the same condition as when received. Unless it was discussed before the item was returned.